Our aim is to get it right, first time, every time. If we make a mistake, we will try to put it right promptly. If you are unhappy with the service that has been provided, you should contact us at the address below. We will always confirm to you, within five working days, that we have received your complaint.

Within four weeks you will receive either a final response or an explanation of why the complaint is not yet resolved plus an indication of when a final response will be provided. Within eight weeks you will receive a final response or, if this is not possible, a reason for the delay plus an indication of when a final response will be provided.

After eight weeks, if you are not satisfied with the delay you may refer your complaint to the Claims Management Regulator, Monitoring and Compliance Unit, 57-60 High Street, Burton Upon Trent, Staffordshire, DE14 1JS, telephone 0845 4506858.

bed-sores.co.uk contact details are:

bed-sores.co.uk

TEL: 0800 118 5855